Frequently Asked Questions

Q Do I need a licensed locksmith?

Yes. The state of California requires all locksmiths to be licensed by the Bureau of Security and Investigative Services BSIS.  Jobs over $500 also require a license with the Contractors State License Board CSLB.  The locksmith should also have the proper liability insurance for the service they are providing i.e. auto lockouts or commercial building service.  Any individual with a felony will not be issued a locksmith license from the BSIS.

Q I called another locksmith and they ruined my lock.

This is not a question, but is a common occurrence.  There are "locksmith" ads on the Internet with people who respond to a call that are not licensed or have any formal training.  Their goal is to quote low on the phone and charge as much as they can when they arrive; typically leaving a disaster behind.  Our technicians know hardware and will provide the best solution to correct what they left behind.

Q What should I lubricate my house lock with?

Our service area being damp and salty can cause problems with locks quickly.  We have found the Teflon based lubricants work best such as Tri-Flow.  We sell the product and it is available at most bicycle shops.

Call or email us with any questions you may have regarding security, door locks or troubleshooting problems.